Privacy Policy

We collect information that is reasonably necessary to respond to inquiries, prepare quotations, manage wholesale orders, process payments, arrange shipping, and operate our website.

Business & Contact Information

• Customer or contact person’s name.
• Business or boutique name.
• Business email address.
• Phone or WhatsApp number.
• Country and shipping address.
• Business registration or tax information where required for a transaction.

Wholesale Inquiry & Order Details

• Product interests and categories.
• Estimated order quantities.
• Custom design and product specifications.
• Sample requirements and approvals.
• Quotation and Proforma Invoice details.
• Production, shipping, and order records.
• Messages and correspondence relating to an inquiry or order.

Website & Technical Information

When you visit our website, technical information may be collected automatically by our hosting provider, security services, analytics tools, or website software.

This may include IP address, browser type, device information, pages visited, referral source, approximate location derived from network information, and website interaction data.

We do not intentionally request unnecessary sensitive personal information through our standard wholesale inquiry forms.

Information may be collected when you:

• Submit a wholesale inquiry or contact form on Hillyarn.com.
• Contact us by email, WhatsApp, or another communication channel.
• Request a quotation, sample, or custom order.
• Confirm an order or make a payment.
• Communicate with us about production, shipping, returns, or support.
• Browse our website, subject to the website technologies in use.

Our website uses WordPress and may use form-processing tools such as Fluent Forms to receive and manage submitted inquiries.

We may use collected information for the following purposes:

• Responding to wholesale inquiries and requests.
• Preparing quotations, sample invoices, and Proforma Invoices.
• Confirming product specifications, quantities, and prices.
• Coordinating production with relevant artisan workshops and suppliers.
• Processing and verifying payments.
• Arranging international shipping and customs documents.
• Providing order updates, customer support, and after-sales assistance.
• Maintaining accounting, tax, and export records.
• Detecting fraud, protecting our systems, and resolving disputes.
• Improving website performance and user experience.

Where applicable privacy law requires a legal basis, we process information on an appropriate basis, such as performance of a contract, steps requested before a contract, compliance with legal obligations, legitimate business interests, or consent where required.

Hillyarn accepts payments through international Bank Wire / SWIFT Transfer and eligible online card payments through NIC ASIA Bank’s CyberSource Payment Gateway.

We do not ask customers to send complete card numbers, CVV/CVC codes, PINs, or OTPs through email or WhatsApp.

Card details entered into the authorized payment interface are handled by the relevant payment service providers. Hillyarn may receive transaction references, payment status, amounts, and limited payment information needed for reconciliation and dispute handling.

Payment processing is also subject to the relevant bank’s and payment provider’s privacy and security practices.

We do not sell customer personal information to data brokers.

We may share relevant information with trusted parties when reasonably necessary for business operations, including:

• Shipping Providers: DHL, FedEx, or other selected couriers and logistics partners for international delivery.
• Banking & Payment Providers: NIC ASIA Bank, CyberSource, correspondent banks, and relevant payment networks.
• Artisan Workshops & Suppliers: Limited product and order details necessary to fulfill custom production.
• Website & Technology Providers: Hosting, website forms, email services, security, and analytics providers where applicable.
• Professional Advisers: Accountants, auditors, and legal advisers where reasonably necessary.
• Authorities: Customs, tax, banking, or other competent authorities where disclosure is required by law.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

Hillyarn.com may use cookies and similar technologies to support website functionality, security, form submissions, performance monitoring, and visitor analytics.

Depending on the website tools currently enabled, cookies or similar technologies may be used for:

• Essential website functionality and security.
• Remembering relevant website preferences.
• Form operation and spam prevention.
• Measuring website visits, traffic sources, and performance.
• Advertising or remarketing, if such services are activated in the future and legally permitted.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

We use contact details provided by buyers and business partners to respond to inquiries, provide quotations, confirm orders, and communicate about transactions.

Where permitted by law, we may also send relevant product or wholesale updates. Where consent is required, promotional communications will be sent only with the appropriate consent.

Recipients may request to stop promotional communications by using an available unsubscribe option or contacting info@hillyarn.com .

Necessary transactional messages, such as order confirmations and shipping updates, may still be sent where appropriate.

Hillyarn operates from Nepal and serves international wholesale customers.

Information may be accessed, stored, or processed in Nepal and other countries where our service providers, banks, couriers, or technology partners operate.

Privacy and data protection laws may differ between countries. Where required, we take appropriate steps to protect personal information during international transfers.

We retain personal and business information only for as long as reasonably necessary for the purposes described in this policy, or as required or permitted by applicable law.

Retention periods may depend on the type of information, including:

• Wholesale inquiry and business correspondence.
• Order and production records.
• Commercial and Proforma Invoices.
• Banking and payment records.
• Shipping and customs documentation.
• Tax and accounting requirements.
• Fraud prevention and dispute resolution needs.

When information is no longer needed and no legal or legitimate retention reason applies, we will delete, anonymize, or otherwise appropriately dispose of it.

We use reasonable organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

These measures may include access controls, account authentication, reputable service providers, website security tools, and appropriate record handling.

However, no website, electronic communication, or data storage system can be guaranteed completely secure.

Customers should avoid sending sensitive financial credentials or unnecessary identity information through ordinary email or messaging services.

Subject to applicable privacy laws, individuals may have rights to:

• Request access to personal information we hold about them.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Object to or restrict certain processing, where applicable.
• Withdraw consent where processing is based on consent.
• Request other privacy rights available under applicable law.

To make a request, contact info@hillyarn.com .

We may request reasonable verification of identity before fulfilling a request. We will respond within applicable legal timeframes.

Certain information may need to be retained for legal, tax, accounting, contractual, or dispute resolution purposes.

Hillyarn.com is intended primarily for business buyers, retailers, distributors, and professional visitors.

Our wholesale services are not directed toward children, and we do not knowingly seek to collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate authorization, please contact us for review.

Our website may contain links to external websites, social media platforms, payment interfaces, or other third-party services.

These services may operate under their own privacy policies and data protection practices.

We encourage visitors to review the relevant privacy information before submitting personal details to third-party services.

We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Where legally required, we will provide additional notice or obtain consent for material changes.

For questions about this Privacy Policy or requests concerning your personal information, please contact us: