Shipping & Delivery Policy

We offer available international shipping options according to the destination and shipment requirements.

The selected shipping method and responsibilities are confirmed before dispatch.

• Estimated Production Time: 21–50 days after sample approval, depending on product complexity and order quantity.
• Custom designs may require sample development and buyer approval before bulk production begins.
• Products are checked and packed before shipment.
• Dispatch dates are confirmed according to production completion, payment clearance and shipping arrangements.

International shipping charges are calculated individually for each order.

• Shipping destination and delivery address.
• Total shipment weight and package dimensions.
• Actual or volumetric weight, where applicable under the carrier’s rules.
• Selected courier, freight service and delivery terms.

Hillyarn prepares applicable export documentation and coordinates shipment arrangements according to the agreed delivery terms.

• Commercial invoices and packing lists are prepared as required.
• Export customs procedures in Nepal are handled according to the agreed shipping arrangement.
• Import duties, taxes, destination customs clearance and related charges are generally the buyer’s responsibility unless otherwise agreed in writing.
• Any special import documentation or destination-market requirements should be communicated before order confirmation.

The applicable delivery term and freight responsibilities will be specified in the quotation or proforma invoice.

For shipments with tracking facilities, we provide the relevant tracking number or shipment reference after dispatch.

• Tracking details are shared through our official email.
• Buyers may track shipments using the courier or freight provider’s tracking service where available.
• Estimated delivery times depend on destination, carrier schedules and customs processing.

Buyers are requested to inspect shipments promptly upon delivery.

• Visible transit damage, missing items or shipment concerns should be reported within seven days of delivery.
• Please provide photographs, videos, packaging details and shipment references where possible.
• Claims are reviewed individually according to the circumstances, evidence and agreed commercial terms.
• Any agreed replacement, credit or other remedy is determined after review.